Privacy Policy

Last Updated: March 17, 2025

INTRODUCTION

Move Smooth (“we,” “our,” or “us”), operated by Smoove LLC (MC 1374920, USDOT#: 3810402, License #MTR 0192675), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

INFORMATION WE COLLECT

We collect information that you provide directly to us, including:

  • Name
  • Email address
  • Phone number
  • Any other information you choose to provide

We also automatically collect certain information when you visit our website, including:

  • Log data (IP address, browser type, pages visited)
  • Device information
  • Cookie data
  • Google Analytics data

HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Provide, maintain, and improve our moving services
  • Communicate with you about our services
  • Send you marketing communications (subject to your preferences)
  • Comply with legal obligations
  • Protect against fraud and unauthorized transactions
  • Schedule and coordinate moving services
  • Provide accurate moving quotes

DISCLOSURE OF YOUR INFORMATION

We may share your information with:

  • Service providers and third-party vendors
  • Marketing and advertising partners
  • As required by law or to protect rights and safety
  1. YOUR PRIVACY RIGHTS

California Residents’ Rights (CCPA/CPRA):
You have the right to:

  • Know what personal information we collect and how we use it
  • Delete your personal information
  • Correct inaccurate personal information
  • Opt-out of the sale or sharing of personal information
  • Limit the use of sensitive personal information
  • Data portability
  • Non-discrimination for exercising these rights

To exercise these rights, contact us at lets@movesmooth.me or call +1 916 458-4411.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to:

  • Analyze website traffic (Google Analytics)
  • Deliver targeted advertising (Google Ads)
  • Improve user experience

You can control cookies through your browser settings.

EMAIL MARKETING

We may send you marketing emails with your consent. You can opt-out at any time by:

  • Clicking the “unsubscribe” link in our emails
  • Contacting us directly

DATA SECURITY

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure.

CHILDREN’S PRIVACY

Our services are not directed to children under 16. We do not knowingly collect information from children under 16.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website.

CONTACT US

For questions about this Privacy Policy or your personal information:
Email: lets@movesmooth.me
Phone: +1 916 458-4411
Operating Hours: Monday-Friday 7am-9pm, Saturday-Sunday 9am-6pm
Service Areas: Sacramento, Bay Area, Sonoma/Napa Valley, and surrounding regions

CALIFORNIA ONLINE PRIVACY PROTECTION ACT (CalOPPA) COMPLIANCE

This Privacy Policy identifies the categories of personally identifiable information we collect and the categories of third parties with whom we may share it. We provide information about how users can review and request changes to their information. We disclose how we respond to Do Not Track signals and whether third parties collect personally identifiable information about users’ online activities.

THIRD-PARTY SERVICES

Our website uses:

  • Google Analytics for website traffic analysis
  • Google Ads for advertising purposes
    These services may collect and process your information according to their own privacy policies.
  • DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • INTERNATIONAL DATA TRANSFERS

While we primarily operate in Northern California, your information may be transferred to and processed in other countries. We ensure appropriate safeguards are in place for such transfers.

This Privacy Policy was last updated on March 17, 2025, and is effective immediately.

 

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